Privacy Policy and Personal Data Processing

 INTRODUCTION

 This PRIVACY POLICY AND PROCESSING OF PERSONAL DATA (hereinafter referred to as the “POLICY”) describes how we, Meest International sp. z.o.o. collect and process data that you provide to us, and/or that we receive or otherwise generate as the result of your use of our web pages at https://international.meest.com/ (the “Website”). The resource https://international.meest.com/ combines a number of different international, regional and other specialized websites, each of which belongs to the company Meest International sp. z o. o.

By using our services, you trust us with your information. We understand that this is a big responsibility, so we make every effort to protect your data and give you the option to manage it.

This Policy explains our commitment to protecting your confidential information and to being open and transparent about our actions in collecting, processing and storing it.

This Policy defines the procedure for the collection, processing, storage and protection of your personal data when:

• you use our Website

or

• we carry out any other activity related to the operation of this Website.

We collect and process several types of information for various purposes described in this Policy. Herewith, we take all appropriate technical and organizational measures to ensure the security and protection of personal data according to the current legislation.

Please note that you may not be able to access the Website in whole or in part without providing the required information.

We will ask for your consent before using information for a purpose other than that stated in this Privacy Policy.

This Privacy Policy does not apply to the information activities of other companies and organizations that advertise our services.

DEFINITIONS

In this Policy:

• “Website/Platform” means a set of web pages and dependent content available on the Internet, which are united both in terms of content and navigation under one domain name. Physically, the site can be located on one or several servers.
• “Personal cabinet” (account) means a special section of the site that allows a client of a certain company to access data on the status and statistical information of a personal account and order details.
•  “Confidential information” means information to which access is restricted by a private or legal entity, except for subjects of public authority. Confidential information may be disseminated at the request (consent) of the respective person according to the procedure and terms determined by them, as well as in other cases determined by law.
• “personal data” means any information or set of information about a private entity that is identified or can be specifically identified (“data subject”), directly or indirectly, in particular by reference to an identifier (such as name, surname, identification number, location data) or one or more features characteristic of the indicated person;
• “data processing” means any action or set of actions related to data, such as collection, registration, accumulation, storage, adaptation, change, update, use, distribution (dissemination, realization, transfer), depersonalization and destruction of data, in particular using information (automated) systems;
• “controller” means a private or legal entity that independently or jointly with others determines the purposes and methods of personal data processing; for the purposes of this Privacy Policy, we are the controller of your personal data;
• “processor” means a private or legal entity that processes personal data on behalf of the controller; we may use the services of such entities for more efficient data processing;
• “cookies” mean files with a small amount of text that are sent to the browser from our servers and stored on your device, which is necessary for certain functions of the Platform; these files help remember information about you, for example, what language you want to use on the site;
• “consent” means any freely given, specific, conscious, unambiguous, made by notification or affirmative action instruction of the data subject, by which he or she consents to the processing of their data;
• “user” means any private entity that has registered an account or not, has been identified or not, and that visits one or more pages of the Platform; this does not include automated processes such as parsers, bots, etc.

CONSENT

By using the Platform, you fully accept this Policy. We inform you about this when you first access the Platform and when you register a personal account.

YOUR RIGHTS

 You have different rights regarding your personal data. In particular, you have the right:

• to receive confirmation that we collect and process your personal data and request a copy of the personal data we have about you;
• to request the update or correction of the personal data we have about you if you consider such data to be incorrect or incomplete;
• to request the permanent deletion of the personal data we have about you or the restriction of the use of such information;
• to not consent to our processing of your personal data;
• to file complaints regarding the violation of your rights.

To exercise any of your rights, or if you have any questions regarding the use of your personal data, please contact us at parcel.delivery@meest.com 

RIGHT TO LODGE A COMPLAINT

If you are unhappy with how we process your personal data or how we respond to any privacy request you submit to us, you have the right to lodge a complaint with the European Data Protection Supervisor in your country. If you would like to be referred to the Data Protection Supervisor, please contact us at parcel.delivery@meest.com.

TYPES OF DATA WE COLLECT, PROCESS AND STORE

We want you to understand what types of information we collect when you use our Website.

When you visit our Website, we may ask you to provide or automatically collect the following types of data:

• e-mail address;
• name and surname; 
• telephone number;
• address, country, region, city, postal code; 
• geolocation of the device if you explicitly give us permission to do so (you can enable or disable location services when using the Platform at any time through the device settings);
• IP address; 
• information about the browser; 
• information about the device and operating system;
• cookies (sessions, preferences, security, advertising, etc.). Please note that some third-party services we use (e.g. Google Analytics) may place their own cookies on your browser; this policy does not cover the use of cookies by third parties;
• history of actions on the Website (visited pages, date and time, etc.);
• interactions on the Website (bookmarks, etc.);
• content posted on the Website (publications, comments, etc.).

When registering a personal account on our Website, you provide us with personal information that includes your name and password. You can also add a phone number or payment information to your personal account. You may provide us with certain information, such as an email address, to communicate with us or receive updates about our Website without even logging into your personal account.

PUBLICLY AVAILABLE DATA

If you are a registered user, you can, but are not required to, interact publicly on the Website (commenting, creating recipients, creating profiles, etc.), which may disclose certain personally identifiable information. Thereby, you are consciously and openly publishing these data. If you do not agree to this, please do not create an account and use such features of our Website.

DATA PROCESSING

Various technologies are used to process your information. We use automated systems that analyze your content to provide you with more relevant search results, personalized ads or other features based on your use of our Website. Moreover, we analyze your content to better detect violations such as spam, malware and prohibited content.

PURPOSES OF DATA PROCESSING

We collect and process personal data for the following purposes:

• to fill in information about favorite branches for future automatic filling of branch units;
• to maintain and support the functions of our Website;
• to recognize you and maintain a consistent user experience within multiple sessions;
• to show you content and interact according to your interests and preferences based on automatic decision-making;
• to notify you of changes on our Website;
• to allow you to use the interactive features of our Website;
• to monitor, analyze and improve our Website;
• to provide user support;
• to prevent and combat spam, fraud and abuse;
• to identify, prevent and solve technical issues;
• to fulfill our obligations and ensure compliance with our rights arising from the agreements concluded between you and us (Public Offer Agreement and Standard Terms of Service);
• to send you notifications about your account;
• to send you news, special offers and information about other features we offer unless you opted out of receiving such information when you first entered our Website;
• for any other purposes with your consent.

We use the collected information, such as your email address, to contact you directly. For example, we may notify you if we detect suspicious activity such as an attempt to log into your personal account on our Website from an unusual location, as well as to notify you of future changes or improvements to our services. Also, when you contact us, we log the query to help resolve any issues you may have.

DATA STORAGE

We only store your data for as long as it is necessary to achieve the purposes set out in this Policy, fulfill our legal obligations (for example, if we are required to retain certain data according to the current legislation and/or the Public Offer Agreement), and settle disputes

We use a variety of technologies to collect and store information, including cookies, pixel tags, local storage, databases and server logs.

DELETION OF DATA

If we are not required to retain certain data by the current legislation (for example, by a legally effective court decision or law enforcement authorities), you have the right:

• to withdraw your consent to this Policy or delete all of your personal data by deleting your account at any time through account settings.
• If you delete your account:
• your personal data will be permanently deleted or encrypted;
• your public content will either be permanently deleted or depersonalized;
• it may take up to one week to delete all your data from our servers;
• de-indexing of your data by search engines may require additional time depending on the policies of these search engines, which we do not control.

DATA TRANSFER

Your data can be transferred to and stored on computers located outside of your country, region or jurisdiction where data protection laws may differ from those in your jurisdiction.

Our servers are located in the European Union and the United States, where we process and store data. But we can also do this in any other jurisdiction in which we decide to operate. Data protection laws vary by country. In some countries, data are protected better. Regardless of where your information is processed, we apply the safeguards described in this policy. Herewith, no transfer of personal data will be made to an organization or country if they do not have or do not follow appropriate rules for the protection of personal data. When we receive a formal written complaint, we contact the person who sent it. If we receive a complaint about the transfer of your data that cannot be settled directly with you, we cooperate with the respective regulators, in particular with local data protection authorities.

DATA SECURITY

The security of your data is important to us, but please remember that no method of data transmission over the Internet or method of electronic data storage is 100% secure.

Although security is one of our top priorities and we take appropriate technical and organizational measures to ensure a high level of data protection, we cannot guarantee their absolute security.

We conduct educational events and training for employees who have access to personal data to increase their awareness of obligations in terms of ensuring confidentiality.

We use encryption (HTTPS/TLS) to protect data transmitted to and from the Platform, our servers are also encrypted at rest, and we hash certain credentials in databases.

We carry out administrative and technical control, which ensures the restriction of access to personal data based on the principle of official necessity.

We undertake physical security measures, such as staff access to our premises only with passes.

We regularly test, measure and evaluate the effectiveness of our technical and organizational security and data protection measures.

You are otherwise responsible for taking reasonable measures to protect the credentials required to access your account. 

We use the information to improve the security and reliability of our services, in particular, to detect and eliminate fraud, breaches, security threats and technical issues that could harm Google, our users or the public, as well as to prevent them.

DATA DISCLOSURE

We do not sell your data to third parties but we may disclose them in certain situations.

We will provide personal information outside of our Website if we believe that the use, retention, disclosure of such personal data or access to them is necessary to:

• comply with current legislation, regulations, legal procedures or government requests that are in the nature of a requirement.
• detect fraud, security breaches or technical issues, as well as prevent them or use other measures to counteract them;
• to protect the rights, property or safety of our company, our users and the public as required or permitted by law.

We may openly share non-personal information with users and our partners, in particular with publishers, advertisers, developers or respective rights holders, for example, to show general trends in the use of our services. For advertising and tracking purposes, we also allow certain partners to collect data from your browser or device using cookies or similar technologies.

Disclosure of information to law enforcement agencies

Under certain circumstances, we may be obliged to disclose your personal data if it is required by current legislation or in response to lawful and reasonable requests from public authorities.

If we are going to share your personal data in legal proceedings, we will let you know so that you can appeal it unless it is prohibited by law or we believe that doing so may put others at risk.

We will object to requests for your personal data that we believe are unlawful or unreasonable.

RESTRUCTURING

If we or our subsidiaries are involved in a merger, consolidation or asset sale, your data may be transferred but we will continue to take all necessary security measures described in this Policy and provide affected users with advance notice of such transfer of personal data and changes to this Policy.

SERVICE AND SUPPORT

We may provide the minimum necessary personal data to third parties (with whom we cooperate and who offer at least the same level of data protection) for the maintenance and support of our Website:

• hosting, storage, and other infrastructure;
• security;
• analytics (e.g. Google Analytics, Hubspot, Cookiebot, Google Tag Manager).

OTHER CASES

We may also disclose your data:

• to our related companies;
• to contractors, service providers and other third parties with whom we work to support our Website;
• to achieve the purpose for which you provide them;
• if we believe that disclosure is necessary to protect the rights, property or safety of our company, users or others;
• in any other cases with your consent.

SERVICE PROVIDERS

We may employ other legal or private entities to support our Website and assist us in analyzing how it is used. Such entities may have access to your personal data only to perform these tasks on our behalf and are obliged not to disclose them. 

Google Analytics:

We use Google Analytics to monitor and analyze the use of our Website. Google Analytics is a web analytics service offered by Google that tracks and reports on website traffic. These data are transferred to other Google services. Google can use the collected data to contextualize and personalize the ads of its own advertising network.

For additional information on the processing and protection of your data at Google, we suggest reading the following documents:

• Google Privacy Policy https://policies.google.com/privacy?hl=en
• Data Security in Google Analytics https://support.google.com/analytics/answer/6004245.

GENERAL DATA PROTECTION REGULATION (GDPR)

If you are a resident of the European Union (EU) and the European Economic Area (EEA), you have certain data protection rights under GDPR (see https://eur-lex.europa.eu/eli/reg/2016 for details /679/oj).

For GDPR purposes, we are the controller of your personal data. We take reasonable measures to allow you to correct, amend, delete or restrict the use of your personal data.

If you need information about what personal data we hold about you, or if you would like them removed from our systems, please email us at parcel.delivery@meest.com 

Under certain circumstances, you have the following data protection rights:

• the right to access, update or delete your personal data;
• the right to correct your personal data if these data are inaccurate or incomplete;
• the right to object to our processing of your personal data;
• the right to request the restriction of processing of your personal data;
• the right to receive a copy of your personal data in a structured, generally accepted and machine-readable format;
• the right to withdraw your consent at any time when we rely on your consent to process your personal data;
• the right not to be subject to a decision based exclusively on automated processing, including profiling;

Please note that we may ask you to confirm your identity before responding to requests related to the protection of your personal data.

TERMS OF USE OF COOKIES

Our Website uses cookies to optimize the user experience and ensure the efficient functioning of the resource.

І. What are cookies?

Cookies are small text files that are downloaded to your device by the websites you visit. After that, cookies are sent to the website during each subsequent visit or to another site that recognizes such cookies. Cookies are used to ensure or improve the website's performance, as well as to provide information to its owners. Such information is used to provide more personalized and operational services. We may use both first-party cookies set directly by us and third-party cookies set by a third-party provider on our behalf. When you visit this Website, information can be collected using cookies and other similar technologies (such as web beacons, tags, scripts or local storage).

These Terms of Use of Cookies are an integral part of this Policy.

ІІ. What types of cookies do we use and for what purpose?

The cookies we use on our Website can be divided into the following categories:

• Strictly necessary cookies are necessary for the full functioning of the Website and cannot be disabled in our systems. They are usually set only when you perform certain actions related to ordering services, in particular adjusting privacy and logging in settings, or filling out forms;
• Analytical and performance cookies enable us to track the number of visits and traffic sources to evaluate and improve the performance of our Website. They can be set by us or by third party providers (e.g. Google, Hubspot, Cookiebot, LinkedIn,). Such cookies help us determine which pages are the most and least popular, as well as observe how visitors move around the Website;
• Functional cookies help improve the functionality of this site and personalize it based on your interaction with the Website. They can be set by us or by third party providers (e.g. Google) whose services we have added to our pages;
• Targeting and advertising cookies can be set via our Website by our advertising partners (e.g. Google, LinkedIn). Such companies may use cookies to better understand your interests to further display relevant ads on other sites;
• Social media cookies are set by social media services (e.g. Twitter, LinkedIn, Facebook) that we have added to the Website so that you can share our content with friends and other users. Such cookies can track your actions;

To view the list of cookies used by the Website, click on this button “Manage cookie settings”

ІІІ. How long will cookies be stored on my device?

The period for which cookies are stored on your device will depend on whether such cookies are “persistent” or “session”. Persistent cookies are stored by the browser and remain relevant until the end of their set period of validity (if they are not deleted by the user by that time). Session cookies expire at the end of your session when you close the browser.

IV. Cookie management.

You can manage cookies in several ways. Please note that deleting or blocking cookies may affect the quality of using this resource, and some functions of this Website may become unavailable.

In cases where cookies are not strictly necessary for the operation of our Website, we will ask for your consent to the use of cookies when you first visit the Website. You can give or withdraw your consent by clicking the “Manage cookie settings” button.

You can also control the use of cookies and manage them through your browser settings. 

Any consent to accept or reject cookies is limited to the site for which these Terms of Use of Cookies are set and does not apply to other sites and pages that may contain hyperlinks to our Website.

Links to other websites

Our Website may contain links to other sites that we do not own. If you click on such a link, you will be redirected to a third party site.

We recommend that you read the privacy policy of each site you visit.

We do not control and are not responsible for the privacy policies and actions of any other sites or services.

Embedded Content

The platform may contain content embedded by third parties (for example, Google reCAPTCHA, embedded pages from Facebook or videos from YouTube), which in certain cases may also collect and process personal data. The collection and processing of personal data by embedded content providers are not governed by this Policy, but by the privacy policies of such providers.

E-mails

We sometimes send emails about your account, policies or features of our Website. We may use visitor tracking technologies to determine whether you have read, opened or forwarded certain notifications we send you. This enables us to make our notifications more useful and interesting to you. You cannot opt out of such emails until you delete your account. But you can opt out of receiving non-administrative emails such as newsletters and marketing emails on your account settings page. Registered newsletter subscribers can update their newsletter preferences at any time by contacting us, or you can unsubscribe by following the instructions we will provide to you in a separate message to your email address.

We never send you emails asking for account login details. If you receive such a message, please do not reply but send it to us so we can investigate.  

Children's data protection

The Platform is not intended for persons under 18 years of age (“children”).

We understand the importance of protecting children's privacy. Our website and services are not intended for use by children, and they are not the target audience of our website or services. Our policy does not provide for the intentional collection or storage of information about children.

We do not collect personal data from children. If you are a parent or guardian and you know that your child has provided us with personal data, please let us know.

Changes to this policy

We can change and update this Policy unilaterally.

Changes to this Policy come into effect as soon as they are posted on the Platform.

We will notify you of any essential changes by email and/or a prominent notice on the Platform before the revised Policy is published.

We recommend that you periodically review this Policy for changes.

Contact Details

If you have any questions about this Policy or the processing of your personal data, please email us at parcel.delivery@meest.com 

Policy Revision

This Policy can be revised at our discretion according to changes in legislation as necessary, but at least once a year.

You shall control changes reflected in this Policy. If the changes are important, we will notify you by sending an email.