MEEST INTERNATIONAL is a team of professionals who create advanced cross-border solutions and delivery automation tools for foreign e-commerce platforms. Meest International works with partners and clients in more than 70 countries all over the world. We are proud of our long-term cooperation with such well-known brands as iHERB, ANSWEAR, NOTINO, and LPP, which owns the brands: RESERVED, HOUSE, SINSAY and many other well-known companies.
We are now consolidating our local presence in Greece. Under the leadership of the Country Manager we are assembling a dynamic team that will anchor our next phase of growth in the region.
We’re looking for a proactive and goal-oriented Customer Service Agent employed in the national branch of Meest who will be responsible for day-to-day support of business clients. The role requires strong communication and problem-solving skills, the ability to manage multiple priorities, and effective collaboration with both local and international teams to deliver high-quality client service
Key Responsibilities
- Respond to inquiries from business clients regarding ongoing cooperation.
- Prepare and deliver performance reports for clients based on current operational data.
- Handle intervention cases related to shipments in cooperation with international Meest offices.
- Coordinate and manage complaints from business clients, ensuring clear communication and escalation when necessary.
- Forward detailed complaint and service feedback information to the Customer Service Department at HQ.
- Maintain positive relationships with key clients through professional, timely, and empathetic communication.
- Continuously improving client experience by identifying service improvement opportunities and proposing internal optimizations.
Requirements
- Experience in customer service, preferably in logistics, shipping, or e-commerce sectors.
- Strong communication skills and ability to manage relationships with business clients.
- Familiarity with CRM systems and basic reporting tools (e.g., Excel, BI dashboards).
- Ability to manage and prioritize multiple tasks in a dynamic work environment.
- Proficiency in the local language and working knowledge of English.
What we offer
- Employment contract or B2B cooperation.
- Stationary or hybrid work model, depending on local office policy.
- Participation in internal training programs and knowledge-sharing initiatives.
- Attractive salary with performance-related bonus system.
- Opportunity to shape new markets from the ground up
- Cooperation with a fast-growing international logistics company
If you believe this opportunity aligns perfectly with your skills and aspirations, we would be delighted to hear from you! Please send your CV to [email protected], and let’s start the conversation about how you can become an integral part of our dynamic team.