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Delivery
Domestic: Poland, Czech Republic, Slovakia, Hungary, Romania, Bulgaria, Greece, Ukraine International: Austria, Belgium, Croatia, Denmark, Estonia, Finland, France, Spain, the Netherlands, Ireland, Lithuania, Latvia, Luxembourg, Malta, Norway, Monaco, Germany, Portugal, Slovenia, Sweden, Italy, Poland, Czech Republic, Slovakia, Hungary, Romania, Bulgaria, Greece, Cyprus, Ukraine.
Parcels can be injected from: Poland, Czech Republic, Slovakia, Hungary, Romania, Bulgaria, Greece.
The following delivery options are available: Door-to-Door: The courier picks up the parcel directly from the address you specify and delivers it directly to the recipient’s address. This is the most convenient option, as it does not require any additional actions from the sender or recipient. PUDO (Pick-Up Drop-Off): You can drop the parcel to the nearest pickup point (post office) and the recipient also picks it up from a convenient pickup point. Also, combinations of the above delivery methods are possible.
Standard delivery time for parcels are 1-3 days for local delivery and 3-6 days for international delivery.
Weekend delivery depends on the specific local shipping company and region. Some local shipping companies deliver on Saturdays or Sundays, while others deliver only on weekdays.
Below is the information on the size of parcel lockers: Poland: max size – 41 x 38 x 64 Czech Republic: NO ANSWER, to be clarified Slovakia: max size – 150 x 60 x 60 Hungary: max size – 44,5 x 39 x 47 Bulgaria: max size – 60 x 35 x 37 Greece: max size – 60 x 45 x 36 Romania: max – 60 x 50 x 30.
Parcels with fragile content must be securely packed to prevent damage. Each item should be individually wrapped in protective materials such as bubble wrap, foam, or cardboard dividers. The packaging should be tight to prevent movement of items inside the box. The outside of the parcel must be clearly labeled “Fragile” or “Handle with care”. Please note that labeling does not replace the need for proper packaging. Some local shipping companies may have additional requirements.
Delivery of oversized parcels may be subject of special conditions depending on the weight, dimensions and direction of delivery. Additional fees may be charged, manual handling may be required, delivery methods may be restricted (e.g., no delivery to a post office or PUDO), or the parcel may be automatically returned. We recommend you contact Meest Customer Support in advance for details if your parcel exceeds the standard parameters.
If the parcel was sent with the Home Delivery type, the local shipping company will try to make 2 delivery attempts to the address. In case the recipient is absent during 2 delivery attempts, the parcel will be sent to the nearest PUDO where the recipient can pick it up. If the parcel was sent with the PUDO delivery type, but the recipient does not pick it up on time, the local shipping company has the right to return the parcel to the sender in accordance with the regulatory conditions.
The time period for storing a parcel while the clarification is made depends on the specific local shipping company and region. Usually, this period is from 1 to 10 days.
If the parcel has not been delivered within the specified time frame, you can contact Meest Customer Support. We will provide up-to-date information on the status of the shipment and explain the reason for the delay.
If your parcel was sent or delivered to the wrong address, please contact Meest Customer Support as soon as possible. Please include the tracking number and provide additional information if possible. We will investigate and arrange the parcel to be re-routed or returned to the sender.
If you were notificated by a recipient who has received the wrong parcel, we recommend to contact Meest Customer Support. In the message, please briefly describe the problem and attach a picture of the label and the contents of the package. This will help us identify the parcel faster and more accurately and find the best solution.
If the parcel is still on its way, you can send a request to change the delivery address. To do this you should contact Meest Customer Support with the tracking number and the new correct delivery address. Please note that a change of address may result in a delay in delivery or/and additional fees. In some countries or local shipping companies, address changes after shipment are not possible.
Yes, it is possible to cancel the delivery, you need to contact Meest Customer Support. We will consider the request and will be able to cancel the delivery if the parcel has not yet been handed over to the courier. Also, the recipient can simply refuse to receive the parcel at the moment of delivery – in this case, the shipment will be automatically returned to the sender.
Yes, it is possible to reschedule the delivery date, you need to contact Meest Customer Support. We will review the request and provide information on how to change the delivery date.
Yes, after the parcel is returned to the warehouse, we can resend it. To do this, the parcel is re-labeled and then sent for re-delivery. To do this, please contact Meest Customer Support, provide the parcel number and, if necessary, a new delivery address. We will check and provide the results.
If the parcel is delivered to a post office that is temporarily closed, the recipient will be informed about the new delivery address. In such cases, it is possible to redirect the parcel to another post office. Also, if the automatically suggested PUDO is not convenient, need to contact Meest Customer Support and specify the parcel number, the desired pickup point or a new address for door-to-door delivery.
Some local shipping companies allow to extend the storage period of parcel. To do this, please contact Meest Customer Support, provide the parcel number and, if necessary, a new PUDO address. We will check and provide the results.
The storage period of a parcel at PUDO depends on the country and the type of pickup location. The general storage period, in most cases, is 7 calendar days. For parcels delivered to post office, the storage period is usually 2–3 days.
Parcel tracking is available at [email protected]. If parcel number is not trackable this may mean: parcel is not yet registered in the system; tracking number was entered with an error or is incorrect. Also check the tracking information again in a few hours, as updates in the system may be delayed.
Parcel can be tracked by the tracking number assigned after it is shipped. Track the parcel at [email protected].
No, for security and privacy reasons, the contents of the parcel cannot be checked until it is officially received. If the parcel is damaged or shows signs of having been opened, we recommend to file a complaint at [email protected] .
Updates on the tracking page – the status of the parcel will change to “Delivered” as soon as this happens. Notification – possible to receive an SMS or email confirming of the successful delivery. Proof of Delivery (POD) – possible to receive a picture, the recipient’s signature, or a confirmation code. If the parcel was left with a neighbor, concierge, or in a safe place, this information will be displayed in the delivery details on tracking page.
If the parcel was redirected to PUDO instead of door-to-door delivery, it could happened due to failed delivery attempt, an address error, or delivery restrictions in delivery area. The parcel could be picked up at a designated PUDO location using the tracking number or pickup code that was sent via notification. If you think the redirection was made by mistake, please contact Meest Customer Support.
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