Request Integration Schedule Onboarding Support

Terms and conditions

Table of content

REGULATIONS FOR RENDERING INTERNATIONAL SERVICES OF MEEST INTERNATIONAL SP. Z O.O.

1. INTRODUCTION

These Regulations for Rendering International Services (hereinafter: Regulations) set forth the principles of rendering International Forwarding, Postal, Transport and other Services by Meest International Sp. z o.o. with its registered office in Warsaw (entered to the Register of Entrepreneurs of the National Court Register (KRS) under the KRS No. 0000583179, share capital: PLN 10,000.00 (hereinafter: Meest), as well as by the entities, with which Meest cooperates in order to render services (agents, couriers, subcontractors and other entities), for the Clients and Shipment Recipients.
The Regulations, Price List, Service Guide, Terms of Use of the Application, as well as the Rules of Shipment Packing and other documents pertaining to rendering of Forwarding, Postal and Transport Services are published on the official website of Meest at https://pl.meest.com in the “DOCUMENTS” tab and are available in Meest Branches. When commencing the use of services rendered by Meest, the Client confirms having read the Regulations and of the Price List (Retail Customer) or Service Guide (Business Customer), accepts their provisions and commits to comply with the principles set out therein.

2. DEFINITIONS

The terms defined below shall have the following meaning (regardless of whether they are used in singular or plural form):

Application – software made available free of charge by Meest to Business and Retail (Individual) Customers, within which the Senders and Recipients may use selected Services, provided that they created a personal account (registration). The principles guiding the use of the Application are defined in the Terms of Use of the Application available at https://pl.meest.com in the “DOCUMENTS” tab,
Price List – a document laying down the prices of Services, intended for Retail Customers, other than the Service Guide,
Address Label – a document in electronic or paper form, containing data necessary to render the Service, entered by the Client or Sender via Application, containing an individual QR code,
Proper Shipment Packing Instruction – a document containing detailed principles and procedure for proper preparation of goods for dispatch, specifying among others the requirements on the selection of packaging, packing methods, labelling and securing the Shipments, aimed at ensuring their safe transport and protection against loss, wastage or damage of Shipment. The Proper Shipment Packing Instruction is available at https://pl.meest.com in the “DOCUMENTS” tab,
Payment Instrument means a payment card, a personalised device or the agreed set of procedures used to place a payment order for the Services rendered by Meest, for which such form of payment is provided for. Unless agreed otherwise, confirmations of payment with the Payment Instrument may be sent by Meest electronically, to the e-mail address of the Client, which does not exclude the option to issue confirmation of transaction in paper form in the cases required by law,
CC – the Polish Act of 23 April 1964 – Civil Code (Journal of Laws No. 16, item 93 as amended),
Business Customer – an entrepreneur being a natural person, legal person or organisational unit without legal personality, who entered into the Agreement or Permanent Cooperation Agreement with Meest, under which it commissioned a Service from Meest, using the Application,
Retail (Individual) Customer – a natural person, legal person or organisational unit without legal personality, who entered into the Agreement with Meest, under which it commissioned Service from Meest,
Consumer – any natural person performing a legal action with Meest, which is not directly related to its business or professional activity (pursuant to Article 22¹ of CC),
CMR Convention – Convention on the Contract for the International Carriage of Goods by Road (CMR), drawn up in Geneva on 19 May 1956, which governs the contractual relationships related to the international carriage of goods by road,
Correspondence – letters being the registered letters, containing information recorded at any carrier, including recorded with raised writing,
Courier – a natural person, legal person or organisational unit without legal personality, who, on behalf of Meest, picks up the Shipment from the Sender or delivers the Shipment to the Recipient,
Waybill – a document in electronic or paper form, constituting the proof of entering into the Agreement (in particular Address Label or shipping label),
Sender – the Client sending the Shipment or a natural person, legal person or organisational unit without legal personality other than the Client, authorised by the Client to send the Shipment or, if the Client has signed a Permanent Cooperation Agreement – the Client sending the Shipment or a natural person, legal person or organisational unit without legal personality other than the Client, authorised by the Client to send the Shipment, using the Customer Number of the Client, provided that it shall be presumed that that the Sender is authorised to use the Customer Number,
Customer Number – a number individually assigned to the Client who is a Business Customer, which the Client is obliged to use for ordering, executing and settling Services,
Recipient – a natural person, legal person or organisational unit without legal personality, to whom the Shipment is to be delivered,
Parcel – an item or items placed in a single, compact and secured packaging, constituting a single element of Shipment; all Parcels covered by a single Waybill shall be considered a single Shipment,
Pallet – an item or items placed on a rigid structure used for transport, consisting in the Shipment, of actual weight above 50 kg,
Meest Branches – facilities where Shipments can be sent or collected, the valid list of which is available on the official Meest website at: https://pl.meest.com, where it is possible to send and collect Shipments both with and without the use of the Application. Sending and collecting Shipments in the Meest Branch is also possible using the drop-off or pick-up code, received by the Sender and the Recipient for the purposes of sending or collecting the Shipment. If there are any problems with sending or collecting the Shipment using the Application or the drop-off or pick-up code, it is possible to send or collect Shipment with the support of the MEEST personnel. The Meest Branch provides also the opportunity to complete the shipping damage report and to lodge a complaint pertaining to the Service,
Postal Law means the Polish Act of 23 November 2012 – Postal Law (Journal of Laws of 2012, item 1529 as amended),
Transport Law means the CMR Convention and other applicable legislation in force concerning carriage by roads,
Shipment – one or more Parcels, Pallets or Correspondence, sent at the same time by a single Sender to a single Recipient pursuant to a single Waybill,
Particularly Valuable Shipment – a Shipment, value of which exceeds PLN 160.00 or the equivalence of this amount in the currency of the Shipment dispatch country other than the Republic of Poland.
Service Guide – a document laying down the types of Services rendered by Meest, maximum weight and size as well as definitions and parameters, corresponding with individual types of Shipments and Extra Services, prices for Services and Extra Services, dates of performance and additional fees and surcharges along with their description, incurred by the Client when a given Service is selected, intended for Business Customers, other than the Price List,
Meest Service Points – Shipment drop-off and pick-up points, valid list of which is available at: https://pl.meest.com. Sending and collecting Shipments via the Meest Service Point is possible with the Application and the drop-off or pick-up code received by the Sender or Recipient in order to send or collect the Shipment,
POS Terminal – a device used for accepting payments using the Payment Instruments,
Agreement – an agreement under which Meest renders the Service, entering into which is documented by the Waybill, provided that the Agreement is performed also under the Permanent Cooperation Agreement,
Permanent Cooperation Agreement – an agreement concluded by and between Meest and the Client who is an entrepreneur within the meaning of Article 43¹ of CC; the Services commissioned under the Permanent Cooperation Agreement shall be rendered directly within the frameworks of the Client’s business activity and the Permanent cooperation agreement shall have a professional nature to the Client, resulting among others from the object of its activity,
Claimant – a person entitled to lodge a complaint related to non-performance or undue performance of the Service, specified in Articles 13 and 14 of the Regulations,
O.D. Service – an extra service, rendered jointly with the Service, consisting in collecting of the amount due to the Client from the Recipient by the Courier or Meest Branch, at Shipment delivery, and transferring this amount to the bank account of the Client (C.O.D. Amount),
Services – international Forwarding Services, Courier Services or Transport Services rendered by Meest,
Extra Services – any optional services subject to extra fee, offered in addition to the Services, aiming at increasing comfort, safety, flexibility and effectiveness of Shipment delivery process, specified for: (i) Retail Customers in the Price List (ii) Business Customers – in the Service Guide,
Courier Services – any services consisting in accepting, sorting, transporting and delivering international shipments under the Agreement, subject to the Postal Law,
Transport Services – any services consisting in accepting, transporting and delivering international shipments, other than Courier Services, subject to the Transport Law,
Forwarding Services – any services consisting in comprehensive Shipment transport management process, from acceptance of forwarding orders to delivery of Shipments to the Recipients,
Client – a Customer of Meest i.e. a natural person, legal person or organisational unit without legal personality, commissioning the Service from Meest, whereas the Client can be the Sender or the Recipient.

3. SCOPE OF RENDERED SERVICES

Meest renders Services on the territory of the Republic of Poland and of countries specified in the Price List (for Retail Customers) and Services Guide (for Business Customers), on terms and conditions and in the scope as laid down in the international agreements binding to the Republic of Poland on rendering Forwarding, Courier and Transport services as well as binding regulations of the Universal Postal Union and the provisions of generally applicable law, the Agreement, Regulations, Price List or Service Guide. Guaranteed Service dates are set out in the Price List and in the Service Guide.
Forwarding Services cover Shipments, as to which Meest undertakes activities related to organisation of transport, consisting among others in:
1. organisation of the Shipment’s dispatch, collection and delivery process,
2. advisory on terms and conditions of transport, selecting the route and mean of transport and on prices,
3. preparing Shipment for transport,
4. delivering Shipment to the principal mean of transport,
5. preparing shipping documents,
6. entering into transport agreement,
7. shipment insurance,
8. collection of Shipment at its destination,
9. Shipment storage,
10. collecting the amount due for goods contained in the delivered Shipment,
11. settling the service with the carrier,
12. undertaking activities aiming at reimbursement for amounts unduly collected for transport, related to transport performance,
13. notifying the Client or any obstacles in transport,
14. organisation of import and export customs procedures,

provided by Meest on its own behalf, however at the expense of the Client.

Courier services cover letters, being the registered letters (Correspondence) or registered shipments, other than letters, of weight up to 20 000 g and total dimensions (length, width, height) not exceeding 3000 mm, provided that the longest dimension may not exceed 1500 mm, accepted, sorted, transported and delivered in a manner ensuring jointly the following:
1. registration of date and time of sending the Shipment,
2. Shipment tracking from sending to delivery,
3. Shipment delivery within the guaranteed timeframe laid down in the regulations of rendering postal services or postal service agreements,
4. Shipment delivery to the Recipient or a person authorised for collection at the location specified by the Sender or agreed with the Recipient, in a manner ensuring registration of the date and time of Shipment delivery.
Meest renders postal services only as Courier Services, referred to in the preceding clause, and reserves its right to refuse to provide other postal services, as it may deem appropriate at its sole discretion.
Transport services cover the Shipments, weight and size of which exceed the parameters specified for the Courier Services, excluding Correspondence.
Rendering Service by Meest in the scope of a Particularly Valuable Shipment is available only for Business Customers and possible only if the Client meets additional conditions, referred to in Article 7 of the Regulations, unless the Agreement stipulates otherwise.

4. CONCLUDING THE AGREEMENT

The proof of concluding the Agreement is the Waybill currently used by Meest (unless the parties agreed otherwise). The Client or Sender (other than the Client) accepts the selection of Service and, potentially, of Extra Service, compliance of the declared data with factual status in the Waybill, and confirms having read the Regulations and Price List (Retial Customer) or Service Guide (Business Customer), which become binding to the Client upon concluding the Agreement.
Unless otherwise agreed by the Client and Meest, the Client or Sender acting on its behalf (other than the Client), commissions performance of Services:
1. using the Application,

via www.meest.com,

personally, at the Meest Branch or Service Point.

By concluding the Agreement, the Client commissions the Service by way of sending Shipment at the Meest Branch, Meest Service Point or via Courier, in a manner set out in paragraph 2 above.
Meest reserves its right to use any electronic devices to confirm sending or delivery of a Shipment. By concluding the Agreement, the Client or Sender acting on its behalf (other than the Client) accept that confirmation of shipping or delivery may consist in placing the signature by the Sender or Recipient on an electronic device, which shall save the image of such signature or by specifying the Shipment code. Placing a signature by the Sender or Recipient on an electronic device or providing the Shipment code constitutes a sufficient proof of sending or delivery of the Shipment.

5. SHIPMENT PACKAGING

The Client or Sender acting on its behalf (other than the Client) is responsible for preparing Shipment in a manner enabling proper rendering of the Service by Meest. Proper preparation of Shipment shall be understood in particular as:
1. packing the Shipment in a manner ensuring Shipment safety (among others closed and secured/sealed packaging, sufficiently airtight), in particular safety of its content, of other Shipments and means of transport used to perform the Service;
2. ensuring that packaging prevents access to the Shipment content without leaving visible marks and is sufficiently durable, with consideration to dimensions, weight and content of Shipment, preventing movement of the Shipment content, ensuring due performance of Services without any loss and damages to the Shipment content;
3. ensuring that packaging is compliant with the parameters and sizes of Shipments set out in the Price List or Service Guide,
4. placing a duly completed Waybill on the Shipment – the Client is not entitled to change the form and content of Waybill required by Meest, in particular by means of placing the trademarks, logotypes and other graphic symbols identifying the Client or Sender (other than the Client) or the Recipient on the Waybill; Liability for any and all data entered in the Waybill shall be incurred by the Client,
5. proper transferring of personal data used for the purposes of rendering the Service, to Meest, including the Recipient’s data, required for transport, customs clearance (if required by the customs regulations) and delivery (among others e-mail address, phone numbers),
6. labelling the postal Shipment also in the official language of the Shipment’s country of destination, and if the destination country uses letters other than Latin and numerals other than Arabic – labelling Shipment also using these letters and numerals,
7. providing correct information in the scope of product description, country of origin, valuation for customs purposes and classification of fees charged for goods (for customs purposes, if required by customs regulations).
The Proper Shipment Packing Manual is available at https://pl.meest.com in the “DOCUMENTS” tab.
If any damage occurs in effect of improper Shipment packaging, consisting in particular in damaging other Shipments, damaging the vehicle transporting the Shipments, Meest Branch, Meest Service Point or other Shipment storage site, the liability for these damages shall be borne by the Client.
The weight of Shipment packaging and other protections is included in the Shipment weight.
Meest shall not be liable for any damages caused by sending the Shipment in the condition preventing proper Service performance, in particular proper transport of Shipment or its delivery without any loss or damage or in the packaging, which does not ensure safety or Shipment content or of other Shipments, in particular when the Client failed to declare the Shipment content or when such declaration was non-compliant with the actual Shipment content.

6. C.O.D. Service

If the Client or Sender (other than the Client) commissions the C.O.D. Service to Meest, the Courier or personnel of Meest Branch, upon request of the Client or Sender (other than the Client) shall collect the C.O.D. Amount declared by the Client or Sender (other than the Client) from the Recipient and then Meest shall transfer it to the bank account of the Client.
Unless the parties agreed otherwise, the C.O.D. Amount may not exceed PLN 6,000.00, or the equivalent of this amount in the currency of Shipment’s dispatch country, other than the Republic of Poland, provided that Meest reserves its right to reduce the C.O.D. Amount in cash, if the generally applicable regulations introduce the new limits in this scope.
The C.O.D. Amount must be entered in relevant space of Waybill.
The bank account, on which Meest is obliged to transfer the C.O.D. Amount for the Client:
1. for Shipments sent under the Permanent Cooperation Agreement, it is indicated by the Client in the Permanent Cooperation Agreement,
2. for Shipments sent under the Agreement, it is indicated in relevant space in the Application,

provided that the bank account should be owned by the Client. Any errors in the bank account number indicated by the Client may result in absence of settlement, for which Meest shall not be liable. This exclusion of liability, as well as the obligation to indicate the bank account number, shall not apply to the Consumers. If the Client indicates an incorrect bank account, and the funds transferred onto this account are returned by the Bank to Meest, Meest shall return the C.O.D. Amount to the Client, as soon as it receives the instruction with correct bank account number from the Client.

The condition for releasing the Shipment in the case of commissioning the C.O.D. service is the payment of the C.O.D. Amount by the recipient. No authorisation of transaction in the case of the Recipient’s decision to pay the C.O.D. Amount using the POS Terminal as well as refusal to pay the C.O.D. Amount in cash shall be also deemed a refusal to pay the C.O.D. Amount. In the event of refusal to pay by the Recipient for the C.O.D. Shipment or inability to pay (for example no exact amount in cash and inability to pay using the POS Terminal), Meest shall retain the right to remuneration from the Client other than the Consumer, as for the delivered Shipment. In such case, Meest shall return the Shipment to the Sender for an extra charge set out in the Service Guide.
Neither the Client other than the Consumer, nor the Sender (other than the Client) shall be entitled to any claims for Meest’s failure to notify about the refusal to pay the C.O.D. Amount.
If the C.O.D. Amount exceeds the equivalent of PLN 6,000.00 or the equivalent of this amount in the currency of the Shipment’s dispatch country other than the Republic of Poland, Meest shall be entitled to refuse the performance of such Service.
Collecting the amount due from the Recipient for the delivered Shipment shall be made in the currency of the Shipment’s dispatch state in cash, via POS Terminal or in any other legally acceptable form made available by Meest.
If payment of the C.O.D. Amount is made in cash, the Client or Sender (other than the Client) shall be obliged to notify the Recipient of the need to prepare the exact C.O.D. Amount. If no such amount in cash is prepared, the Recipient may pay for the C.O.D. Shipment using the POS Terminal.
Meest reserves its right to temporarily or permanently change the availability of the payment method of the C.O.D. Amount in the form of cashless transaction (using the Payment Instruments via POS TERMINAL) at its discretion (including limitation of availability, temporary suspension). Neither the Client, nor the Sender (other than the Client), is entitled to any claims related to limited availability of the payment method of the C.O.D. Amount using the Payment Instruments at the Courier’s, using the POS Terminal, its suspension or change of scope of its availability, as well as in the case of no authorisation of transaction, notwithstanding the reason behind the absence of authorisation. The provisions of the latter two sentences do not apply to the Clients who are Consumers, within the scope, in which these could violate their rights under the provisions of generally applicable law.
If Meest suffers any damage in effect of rendering the Services using the Payment Instrument (among others in effect of applying by the Recipients of the regulations of payment organisations in the area of reverse charges, such as chargeback), the Client shall be obliged to remedy such damage to Meest, in particular to immediately pay the amount being the object of reverse charges to Meest. The above provision does not apply to a Consumer.
Unless the Parties agreed otherwise, Meest shall settle the C.O.D. Amounts with the Client within 14 calendar days since the date of execution of the C.O.D. Service, transferring the collected amounts onto the bank account of the Client.
The date of settlement of the amounts due for performance of the C.O.D. Service, shall be the date of making the transfer order by Meest. The Client receives a summary list of C.O.D. Amounts from Meest in an electronic form on the day of transferring the collected funds onto the bank account of the Client. Upon each request of the Client, Meest shall send a summary of C.O.D. Amounts.
The Parties agree that the C.O.D. Services rendered by Meest shall not constitute a money order within the meaning of the Act of 19 August 2011 on payment services. Meest renders the C.O.D. Service on behalf and for the Client. This activity (C.O.D. Service) constitutes the performance of a separate civil-law agreement concluded by and between the Client and the Recipient.
The Client states that the performance by Meest of the C.O.D. Service commissioned by the Client breaches no provisions of the Act of 1 March 2018 on counteracting money laundering and terrorist financing, and the C.O.D. Amounts are not the property assets deriving from the illegal or undisclosed sources.

7. SHIPMENT PACKAGING / SHIPMENT VALUE DECLARATION

The Client or Sender (other than the Client) guarantees that the content of each Shipment is duly packed, declared and described in the Waybill and is fit for transport.
It is explicitly decided that in the case of a Particularly Valuable Shipment, the Client or Sender (other than the Client) is obliged to declare its actual value in the Waybill. The Client acknowledges that declaration of the Shipment value above PLN 160.00 or the equivalence of this amount in the currency of the Shipment’s dispatch country other than the Republic of Poland results in an additional insurance coverage of such Shipment and the obligation of payment of the corresponding extra charge set out in the Price List and Service Guide. Declaration of value of the Particularly Valuable Shipment is effective upon payment of extra charge for an additional insurance coverage of the Particularly Valuable Shipment, in accordance with Article 12 of the Regulations. In order to avoid any doubts, the Parties jointly confirm that if the Particularly Valuable Shipment is returned to the Client, such Shipment shall be automatically subjected to an additional insurance coverage in the same scope, as at the time of its initial dispatch for transport.
If the Client or Sender (other than the Client) fails to declare that it sends the Particularly Valuable Shipment, it shall be deemed that it sends Shipment of a value not exceeding PLN 160.00 or the equivalence of this amount in the currency of the Shipment’s dispatch country other than the Republic of Poland.

8. REFUSAL TO RENDER THE SERVICE/EXCLUSIONS FROM TRANSPORT

Meest may refuse to render the Service or withdraw from rendering the Service under the Agreement, if the Client or the Sender breaches the Regulations, including in particular if:
1. The Shipment is not prepared in a manner compliant with the provisions of these Regulations (in particular in breach of the rules of Proper Shipment Packing Instruction or when its dimensions or actual or volumetric weight are not compliant with the declaration contained in the Waybill),
2. The Shipment contains any items, which are excluded from transport by Meest or excluded under the provisions of generally applicable law, in particular:
  - hazardous substances within the meaning of separate provisions, in particular flammable, explosive, radioactive materials, corrosive or odorous substances or waste,
  - armament, explosives, weapons or ammunition,
  - imitations (replicas) of firearms, explosive elements or ammunition,
  - illegal goods, including drugs or other psychotropic or narcotic substances, including medicines,
  - alcohol, tobacco products,
  - human corpses, remains or human ashes,
  - live plants or animals,
  - corpses or remains of animal corpses and animal furs,
  - antiques or works of art,
  - precious stones and metals and jewellery,
  - securities, cash (banknotes, coins), fiscal markers, legal markers,
  - ID documents (passport, ID card, driving licence, etc.),
  - frozen and perishable products,
  - dangerous goods specified in the provisions of the ADR European Agreement,
  - any other items excluded from transport, set out in Article 36 of the Transport Law.
3. The Shipment requires a specialist fleet and transhipment or rendering of Service by Meest using the transport means and equipment at the disposal of Meest is impossible due to the Shipment properties,
4. The provisions of generally applicable law in Poland or in the countries, at the territory of which the Service is rendered, prohibit the transport or provide for restrictions in transport of a specific Shipment or require fulfilment of specific terms and conditions and procedures for transporting the Shipment,
5. The Shipment is classified as hazardous material or dangerous good, an item, the transportation of which is prohibited or restricted by IATA, ICAO or other relevant organisations, or public administration authorities.
6. No customs declaration is prepared for Shipment, if such declaration is required by the customs regulations,
7. Meest is unable to render the Service due to occurrence of Force Majeure (in particular any acts of the state authorities, administrative authorities, industrial labour disputes, strikes, warfare, atmospheric conditions, such as low temperatures, mist, heavy snowfalls, strikes, roadblocks, glaze, natural disasters, riots, military operations causing transport disturbances),
8. The Shipment is unduly secured by the Client or Sender (other than the Client) acting on its behalf, in particular if the Shipment could soil or damage other Shipments or property of Meest,
9. The content of Waybill raises a reasonable suspicion that the Shipment may violate the requirements laid down in the Regulations (including in the scope of declaration of content, weight, dimensions, value).
If there is any reasonable suspicion that the Shipment may form an object of offence or that its content may pose a threat to humans, property or environment, Meest shall immediately notify the competent authorities and retain and secure the Shipment until inspected by these authorities.

9. PRINCIPLES OF RENDERING SERVICES

Prior to acceptance of Shipment for the purpose of rendering the Services, Meest reserves its right to request the Sender to open the Shipment in order to verify, whether the Shipment content corresponds to the Waybill declaration (in particular within the scope of compliance of the declared value with actual value of the Shipment content) and to inspect, whether the Shipment contains no items banned from transport or whether the Shipment content is duly secured.
Meest may request the Sender to open the Shipment by the Client or the Sender also in the case of a reasonable suspicion that transport of Shipment may cause damage to other Shipments, property of Meest or Meest subcontractors.
If requesting the Client or Sender to open the Shipment is impossible or ineffective, if there is a reasonable suspicion that the Shipment fails to comply with the requirements of these Regulations, including Article 8 of the Regulations, as well as the conditions set out in the Service Guide, Meest may, with consideration to the applicable provisions, check the parameters and content of Shipment prior to its acceptance and at any stage of rendering the Service, and then decide on:
1. refusal to accept the Shipment,
2. accepting the Shipment for delivery or
3. withdrawal from the Agreement and discontinuation of Service performance and returning the Shipment to the Sender.
In specifically justified cases Meest may, subject to the applicable provisions, liquidate the Shipment, in particular when it poses a threat to humans or to other Shipments. Liquidation of Shipment shall be subject to the Liquidation Protocol, in accordance with the applicable legislation in force.
If the Sender cannot be present at the Shipment inspection, the inspection is carried out in presence of persons called by Meest, in accordance with the provisions of the Postal Law or Transport Law and the applicable implementing regulations. The inspected Shipment shall be marked with a special label.
In the event of refusal to render the Service or withdrawal from the Service by Meest for reasons referred to above, the Client shall be entitled to an extra charge in the amount set out in the Service Guide. Meest reserves its right to claim damages exceeding the amount of charge, referred to in the preceding sentence, in the event, in which damage caused in effect of sending the Shipment by the Client in breach of paragraph 1 above exceeds the amount of the established charge. The provisions of this paragraph do not apply to Consumers.
If necessary, Meest commits to submit the delivered postal Shipment to the respective customs procedures.

10. ACCEPTANCE AND DELIVERY OF SHIPMENTS

The Client or Sender acting on its behalf (other than the Client) is obliged to enter the Recipient’s and Sender’s data onto the Waybill i.e. name and surname/name, street name and number and the apartment number, if applicable, postal code and city/town. It is also necessary to provide the phone number or e-mail address, to enable contact for the purposes of due performance of the Service, as well as to specify the type of services and extra services. It is also necessary to label the Shipment also in the official language of the Shipment’s destination country, and if the destination country uses letters other than Latin and numerals other than Arabic – to label the Shipment also using these letters and numerals. If the selected delivery option for Shipment is the delivery to the Meest Branch or Meest Service Point, the Sender shall be obliged to provide address data of such Meest Branch or Meest Service Point and phone number and e-mail address of the Sender.
If Meest accepts the shipment for transport despite the fact that the Waybill contains incomplete data, required pursuant to paragraph 1 above, Meest shall not be liable for the potential failure to deliver Shipment, delay in delivery or damage caused by failure to deliver or delayed delivery of Shipment.
The method of Shipment delivery is specified by the Sender, by selecting one of the available options:
1. delivery to the provided address,
2. delivery to the Meest Branch or Meest Service Point (personal collection by the Recipient).
The Client acknowledges that collection of Shipments from the Sender, from the Meest Branch or Meest Service Point, their transport and delivery to the Recipient or delivery to the Meest Branch or Meest Service Point for collection by the Recipient shall be done by the Courier.
Detailed rules of Shipment delivery, including the guaranteed delivery dates, are set out in the Price List (for Retail Customers) or the Service Guide (for Business Customers).

11. REMUNERATION FOR SERVICES

The Client is obliged to pay remuneration for Services being rendered by Meest, set out:
1. in the case of the Agreement – in the Price List valid as of the day of sending the Shipment and in accordance with the provisions of the Regulations,
2. in the event of Permanent Cooperation Agreement – pursuant to the provisions of the Permanent Cooperation Agreement, Service Guide and the Regulations.

The amount of charges and surcharges depends on the type of Service, type, weight and dimensions of Shipment, place of collection and place of delivery as well as on the other factors set out in the Price List or Service Guide or Permanent Cooperation Agreement.

Unless agreed otherwise, the charges include no taxes, customs duties, customs guarantees and other levies imposed by law, established in effect of import or export of Shipment (customs and fiscal charges). Under the customs procedure, the customs and fiscal charges are paid by the Recipient.
Valid Price List and Service Guide are available in all Meest Branches and on the official Meest website at: https://pl.meest.com in the “DOCUMENTS” tab.
Meest reserves its right to amend the Price List and Service Guide, including to change the amount of charges and surcharges at any time. Any amendment of Price List or Service Guide constitutes no amendment of the Regulations.
If the Client decides on transferring the obligation of payment for Service onto the Recipient, the Client commits to cover any and all charges related to Shipment, if the Recipient refuses to make such payment.
If Shipment is sent under:
1. the Permanent Cooperation Agreement – payment and settlement of the Service are carried out as laid down in the Permanent Cooperation Agreement,
2. the Agreement – payment is made in advance, upon prepayment via the Application or the electronic payment methods, such as bank transfer, payment card, blik. The respective invoices shall be issued by Meest in accordance with the provisions of the generally applicable law.
The Client, who entered into Agreement with Meest, acknowledges that Meest may weight and/or measure the entire Shipment or Parcels forming the Shipment using the measuring devices of Meest, resulting in determination of the actual or volumetric weight, which may form the basis to set the price for the Service in accordance with the Service Guide or imposing the obligation on the Sender or Recipient to assist the Courier at loading and unloading of Shipment. With regard to certain Shipments, proper performance of Service may require also a manual check of their dimensions. Weighting or measuring the Shipment constitutes neither an interference in the content of Shipment, nor breaches any rights of the Client, the Sender (other than the Client), Recipient or any third parties. The Client hereby agrees on weighting and potential measuring of the dimensions of Shipment or Parcels forming the Shipment and on determining the price for Service on the basis of these activities. For an extra charge set out in the Service Guide, Meest reserves its right to re-pack the Parcels so requiring, i.e. among others damaged, improperly packed, posing a threat of damaging the sorting machine or injuring its operators, including preventing safe transport and delivery to the Recipient, for a charge, amount of which was set out in the Service Guide. The provisions of this paragraph do not apply to the Consumers.
Meest determines the volumetric weight on the basis of the following formula:

volumetric weight = [height (cm) x length (cm) x width (cm)] / 4000]

If it is stated that the volumetric weight exceeds the actual weight, the price for Service is determined with consideration of the volumetric weight, on terms and conditions set out in the Price List and Service Guide.

12. SHIPMENT INSURANCE

Each Shipment is insured, in accordance with the terms and conditions laid down in these Regulations and in the agreement concluded by and between Meest and the insurer, excerpt of which is available at https://pl.meest.com in the “DOCUMENTS” tab.
By commissioning the Service, the Client confirms having read and accepted the terms and conditions of insurance.

13. LIABILITY

Meest shall be liable for any loss, damage or wastage of Shipment from the time of its acceptance for transport to delivery to the Recipient, in accordance with the legislation currently in force.
Meest is liable for the carriers and further forwarders, which it uses for the purposes of rendering the Forwarding Services, unless it is not at fault for the selection, pursuant to Article 799 of CC. In the event, in which the liability for loss, wastage, damage or other damage related to rendering the Forwarding Service is borne by the carrier or further forwarder, Meest shall immediately transfer (assign) the rights and claims, to which Meest is entitled from these entities, onto the Client.
Meest shall be liable for non-performance or improper performance of the Courier Service, in accordance with the legislation currently in force, including in particular the Postal Law.
Meest is not liable for non-performance or undue performance of the Service, if such non-performance or undue performance of the Service resulted from the following reasons:
1. in effect of Force Majeure,
2. for reasons attributable to the Sender or Recipient, and not attributable to Meest,
3. due to breaching by the Sender or Recipient of the provisions of the Postal Law or of the Regulations,
4. due to properties of a dispatched item.

Meest, referring to one of the reasons listed in letters a – d above, presents a proof of its occurrence.

Meest is liable for non-performance or undue performance of the Courier Service in the scope stipulated in the Postal Law, ordinance on lodging complaints on the Postal Service and in the Regulations, unless this non-performance or undue performance:
1. is the effect of a tort,
2. was caused by wilful misconduct of Meest,
3. results from gross negligence by Meest

In the cases set out in letters a – c above, Meest is liable in accordance with the provisions of generally applicable law.

The Service is considered non-performed in the case of:
1. loss, misplacement or complete destruction of a Shipment

failure to deliver the Shipment to the Recipient within 30 days from the date of expiry of the scheduled deadline for performing the Service.

The Service is considered unduly performed in particular in the case of
1. delay in Shipment delivery compared to the guaranteed delivery date;
2. damage or wastage of the Shipment content;
3. performance of Service in contrary to the accepted order and the provisions of the Postal Law (in the case of obligation to perform the Courier Service) or Transport Law (in the case of obligation to perform the Transport Service).
If there is any delay in Shipment delivery, the Recipient reports this fact by filling in the complaint form available in the Application, at https://pl.meest.com in the “DOCUMENTS” tab and in the Meest Branch, specifying the date and time of delivery. If there is a documented refusal to accept Shipment by the Recipient due to delay, the Shipment is returned to the Sender at the expense of Meest.
Any claim for undue performance of the Courier Service shall expire upon accepting the Shipment without reservations, unless the Claimant discovered wastage or damage upon accepting the Shipment, which were not visible from the outside, and lodged the claim to Meest within 7 days from the date of accepting the Shipment via the Application or complaint form available at https://pl.meest.com in the “DOCUMENTS” tab or in the Meest Branch. The Claimant is obliged to prove that wastage or damage of Shipment occurred between its acceptance by Meest for the purpose of rendering the Service and delivery of Shipment to the Recipient.
Meest liability for any loss, wastage o damage of Shipment, to which the provisions of the Postal Law do not apply, is limited to the declared value, not exceeding the actual value of the Shipment. In the case of Particularly Valuable Shipments, Meest’s liability for any loss, wastage or damage of such Shipment is governed by the provisions of the CMR Convention. To the effects of Meest delay in rendering the Transport Service, both with regard to the Client and third persons, the limitation of Meest’s liability pursuant to Article 23(5) of the CMR Convention shall apply (compensation up to the carriage amount). Liability for loss of interest, profits or income, consequential damage and damage related to failure to collect the Shipment for transport is excluded, while liability for other issues than referred to above is limited to the double carriage amount, subject to the provisions of paragraph 4 above. The exclusion of liability referred to in the preceding sentence does not apply to the Consumers.
Meest’s liability for non-performance or undue performance of Services, to which the Postal Law applies, is borne on terms and conditions and within the limits laid down in Article 88(4) and (5) of the Postal Law, i.e.:
1. for loss, wastage or damage of Courier Shipment other than Correspondence Shipment, Meest shall be liable in the amount not exceeding the standard value of lost or damage items,
2. for loss, wastage or damage of Courier Shipment with a declared value, Meest shall be liable in the amount claimed by the Sender, however in any case not exceeding the declared value of the Shipment,
3. for loss of Shipment containing Correspondence, Meest shall be liable in the amount of ten times the Service charge, however in any case not exceeding fifty times the charge for a registered Letter, set out in the price list for universal services,
4. for delay in delivery of Postal Courier Shipment compared to the guaranteed delivery date, Meest shall be liable in the amount not exceeding the double Service charge,

provided that in the cases laid down in paragraph 4 above Meest shall be liable in accordance with the provisions of generally applicable law.

The provisions of the Regulations shall not establish any more restrictive regime of Meest’s liability than stipulated in the mandatory provisions of law.
The provisions of this Article 13 shall apply, unless the Agreement concluded by and between Meest and the Client states otherwise.

14. PRINCIPLES, MODE AND DATES FOR COMPLAINT FILING PROCESSING

The following persons/entities shall have the right to lodge a complaint related to non-performance or undue performance of the Forwarding Service, as well as Courier and Transport Service, in particular with regard to delay in Shipment delivery, its damage, wastage, loss:
1. the Client,
2. the Recipient, if the Client gives up its right to assert claims to the Recipient,
3. the Recipient entitled to dispose the Shipment and being at the same time the Consumer,
4. the Recipient, if the Shipment, to which the provisions of the Postal Law apply, is delivered to it.
The Sender and Recipient of Shipment are entitled to request preparation of a damage report from Meest in the event of wastage of content or damage of Shipment. The Sender and Recipient of Shipment may prepare the damage report personally, by way of filling in the form available at https://pl.meest.com in the “DOCUMENTS” tab.
The complaint may be lodged within the following deadlines:
1. for the Forwarding Service – within 30 days from the date of receiving the Shipment, and in the event of non-performance of service starting from the day, in which the Shipment is deemed lost (the Shipment, which was not delivered to the place of destination specified in the Waybill within 30 days from the date of expiry of the estimated date of performing the service, shall be deemed lost),
2. for the Courier Service – within 12 months since the date of sending the Courier Shipment, subject to paragraph 8 below,
3. for the Transport Service – within one year since the day, in which the event justifying lodging the complaint took place, and in the case of non-performance of Service starting from the day, referred to in Article 13(5)(b) of the Regulations, provided that in the event of delay in transport, which caused neither loss nor damage of shipment – no later than within two months from the day, in which the event justifying lodging the complaint took place.
Upon request of Meest, the Claimant, referred to in paragraph 1 above, is obliged to provide any and all documents necessary to examine the complaint within 14 days from the date of receiving the request. This time period is not included into the period of examining the complaint.
The complaint may be lodged in any Meest Branch or orally for the record, in writing to the Meest Customer Service Department or via an electronic form available at https://pl.meest.com.
The Meest Branch receiving the complaint confirms the reception of complaint along with the enclosed documents, including by placing the respective information on the proof of dispatch of Shipment.
If the complaint is lodge by way of electronic communication means, Meest shall immediately confirm its reception electronically.
The complaints lodged after the expiry of the deadlines, referred to in paragraph 3 above, incomplete complaints, supplemented after the expiry of the deadline, as well as lodged by a non-authorised person shall be deemed not lodged.
The complaint should include:
1. name and surname or the name of the Sender or Recipient;
2. correspondence address or address of the Sender’s or Recipient’s seat;
3. e-mail address of the person lodging the complaint – in the case of lodging the complaint via an electronic form, provided that it is considered, that providing an e-mail address constitutes at the same time the consent for conducting correspondence related to the complaint, in particular for sending the response to the complaint by Meest, with the use of electronic communication means;
4. the object of complaint;
5. date and place of sending the Shipment;
6. Waybill or any other document confirming that the Shipment was sent or the Shipment number;
7. justification of complaint;
8. a documented amount of claim (if the person lodging the complaint claims compensation) and the number of bank account for transferring the compensation amount;
9. signature of the person lodging the complaint – in the event of complaint lodged in writing;
10. date of preparation of the complaint;
11. list of enclosed documents;
12. proofs of payment of all charges and levies to Meest.
If the complaint is lodged via an electronic form, the documents, referred to in paragraph 9 above, are attached as a copy. Meest may request providing the original copies of these documents, if necessary, for proper examination of the complaint.
Meest examines the complaint and provides its response within the period not exceeding 30 days from the date of receiving the complete documentation of the complaint.
The person lodging the complaint is notified of the Meest decision upon examining the complaint (response to the complaint) in writing, and in the case of lodging the complaint via an electronic form – by e-mail sent at the address of the Claimant, indicated in the complaint form. The response to the complaint contains information on acceptance, partial acceptance or rejection of the complaint and includes in particular:
1. the decision on the complaint, including the potential amount of compensation and the deadline for its transfer, if the claims are acknowledged in total or in part;
2. justification for the decision on the complaint – if the claims are not acknowledged in total or in part.
The deadline to respond to the complaint shall be deemed kept, if Meest sends its response to the complaint on the last day of the prescribed time period via a public operator or other postal operator. If the complaint is lodged via an electronic form with a specified e-mail address for responding, the deadline to respond to the content shall be deemed kept, if Meest sent the response to the complaint at e-mail address specified in the complaint form on the last day of the prescribed time period.
The Client is not entitled to deduct the amounts of claim from any existing, former or future liabilities to Meest.
Any disputes under the Agreement and the Regulations shall be decided by the common courts competent for the address of the Meest seat.
The right to claim damages under the complaint is suspended until the Client pays any and all amounts due, charges, costs and other expenses incurred by Meest.
To the complaints on the Courier Service the provisions of the Postal Law and of the Ordinance of the Minister of Administration and Digitisation of 26 November 2013 on the complaint on postal service (Journal of Laws of 2018, item 1468) issued under Article 92(4) of the Postal Law on the complaint on postal service shall apply. In such case, the provisions of this Article shall apply, if are not contrary to the provisions of the Postal Law and ordinance of the minister competent for complaint on postal service.
To the cases concerning the complaint on Transport Service, not governed by this Article, the respective provisions of the CMR Convention and of the Ordinance of the Minister of Transport and Construction of 24 February 2006 on determining the condition of shipments and the complaint procedure (Journal of Laws of 2006 No. 38 item 266) shall apply.

15. RESOLUTION OF DISPUTES ON COURIER SERVICES

A civil-law dispute on the Courier Service between the Client or the Recipient and Meest may be concluded with a settlement by means of out-of-court consumer dispute resolution proceedings conducted by the President of the Office of Electronic Communications (hereinafter: UKE). The President of UKE may refuse resolving the consumer dispute in the cases, referred to in Article 95(8) of the Postal Law.
Specific mode of conducting the out-of-court consumer dispute resolution proceedings is laid down in Article 95 of the Postal Law.

16. WITHDRAWAL FROM THE AGREEMENT BY A CONSUMER/EXCLUSIONS

The Client, Sender or Recipient, being a Consumer, is entitled to withdrawal from the Agreement within 14 days from the day of concluding thereof, if not performed on an earlier date.
The Regulations do not apply to the Consumers in the scope, in which it could infringe or restrict the rights of the Consumer and consumer protection guaranteed by the provisions of generally applicable law, including introduce the prohibited contractual clauses. In particular, the provisions explicitly excluded in the Regulations and the provisions of Article 5(4)-(5), Article 7(2)-(3), Article 10(2), Article 11(6), Article 13(10), Article 14(7), Article 14(9)(h) – in the scope of requirement of providing the bank account number and Article 14(9)(l), Article 14(14), (15), (16) of the Regulations shall not apply to the Consumer.

17. FINAL PROVISIONS

Unless other provisions of the Regulations state otherwise, any and all settlements expressed in a foreign currency, for the purposes of conversion to Polish Zlotys (PLN), shall be made according to the average foreign exchange rate of a specific currency announced by the National Bank of Poland on the day preceding the day of charging the fee.
The laws governing the Services shall be the laws of Poland, with consideration to the mandatory provisions of law in force in the state of dispatch or delivery of Shipment.
If, at any time, any of the provisions of the Regulations is or becomes non-compliant with law or with any other applicable binding regulation, invalid or unenforceable in any scope in any legal regime, it shall not affect compliance with law or any other applicable binding regulation as well as validity or enforceability of the remaining provisions, and Meest shall make all efforts to amend the Regulations to achieve the effect to be ensured by such invalid or unenforceable provisions.
To the cases not governed by the Regulations, the provisions of generally applicable law shall apply.

The Regulations enter into force as of 11.06.2025