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If you have any comments, questions, or suggestions about our services, feel free to use this form – we’d love to hear from you.
Need help with a delivery? Skip the call - use our self-service tools below
Select the option that matches your delivery type:
Report lost or damaged shipments online
Here you can submit a digital claim form for issues related to loss or damage of parcels.
Contact Us via Email
Prefer email? You can always reach us at: [email protected]
Customer Service Meest International
You can write to us at the following address:
Meest, ul. Obrzeżna 7, 02-691 Warsaw
Help
View all frequently asked questions
How can I file a complaint?
Reclamation must be submitted via the Meest website using the feedback form accordingly. The parcel tracking number, the order payment invoice (if possible), picture of the label(s) on the box and picture of the damaged parcel or damaged contents must be added to the reclamation.
Which countries can I ship to?
Domestic: Poland, Czech Republic, Slovakia, Hungary, Romania, Bulgaria, Greece, Ukraine International: Austria, Belgium, Croatia, Denmark, Estonia, Finland, France, Spain, the Netherlands, Ireland, Lithuania, Latvia, Luxembourg, Malta, Norway, Monaco, Germany, Portugal, Slovenia, Sweden, Italy, Poland, Czech Republic, Slovakia, Hungary, Romania, Bulgaria, Greece, Cyprus, Ukraine.
How long does it take to investigate a parcel loss?
The investigation of the parcel loss may take up to 30 days.
More self-service tools and resources
Explore your shipping options
Whether you need to compare delivery services, calculate shipping rates, or find packing supplies, we’ve got you.
Get small business support
We’re all in for small business. Save time with self-service tools, schedule a call with a sales support rep, or chat live.
Pack and ship like a pro
Visit our online How-to Hub for guidance on everything from international shipping to packaging specialty items.