May 20

Customer Service Agent (Czech Republic/Slovakia)

MEEST INTERNATIONAL is a team of professionals who create advanced cross-border solutions and delivery automation tools for foreign e-commerce platforms. Meest International works with partners and clients in more than 70 countries all over the world. We are proud of our long-term cooperation with such well-known brands as iHERB, ANSWEAR, NOTINO, and LPP, which owns the brands: RESERVED, HOUSE, SINSAY and many other well-known companies.       

We are now consolidating our local presence in Сzech Republic/Slovakia. Under the leadership of the Country Manager we are assembling a dynamic team that will anchor our next phase of growth in the region.  

We’re looking for a proactive and goal-oriented Customer Service Agent employed in the national branch of Meest who will be responsible for day-to-day support of business clients. The role requires strong communication and problem-solving skills, the ability to manage multiple priorities, and effective collaboration with both local and international teams to deliver high-quality client service     

Key Responsibilities 

  • Respond to inquiries from business clients regarding ongoing cooperation. 
  • Prepare and deliver performance reports for clients based on current operational data. 
  • Handle intervention cases related to shipments in cooperation with international Meest offices. 
  • Coordinate and manage complaints from business clients, ensuring clear communication and escalation when necessary. 
  • Forward detailed complaint and service feedback information to the Customer Service Department at HQ. 
  • Maintain positive relationships with key clients through professional, timely, and empathetic communication. 
  • Continuously improving client experience by identifying service improvement opportunities and proposing internal optimizations. 

Requirements 

  • Experience in customer service, preferably in logistics, shipping, or e-commerce sectors. 
  • Strong communication skills and ability to manage relationships with business clients. 
  • Familiarity with CRM systems and basic reporting tools (e.g., Excel, BI dashboards). 
  • Ability to manage and prioritize multiple tasks in a dynamic work environment. 
  • Proficiency in the local language and working knowledge of English. 

What we offer 

  • Employment contract or B2B cooperation. 
  • Stationary or hybrid work model, depending on local office policy. 
  • Participation in internal training programs and knowledge-sharing initiatives. 
  • Attractive salary with performance-related bonus system. 
  • Opportunity to shape new markets from the ground up  
  • Cooperation with a fast-growing international logistics company  

If you believe this opportunity aligns perfectly with your skills and aspirations, we would be delighted to hear from you!

Please send your CV to [email protected], and let’s start the conversation about how you can become an integral part of our dynamic team.